Questions & answers

A few things to know.

Getting started, connecting your tools, and bringing your team on board. Find the details here.

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What is UGC.run?

UGC.run brings creator accounts, daily posting progress, content performance, payment records, and reminders into one project workspace.

Can I start for free?

Yes. Free includes 2 creators, 200 monthly tracked videos, and 2 management seats. You also get hourly data sync, charts, payment tracking, notifications, video downloads, leaderboards, a mobile dashboard, and MCP, CLI, and API access.

Which social platforms can I track?

TikTok, Instagram, YouTube, and Facebook. You can link multiple accounts to each creator and set posting requirements and rates by platform.

How often does creator data update?

Data syncs hourly on every plan. Growth and Studio also include manual refreshes. Provider availability can affect when a refresh finishes.

Does UGC.run send payments?

UGC.run calculates earnings and tracks what is owed and paid. Export the payment ledger and make transfers through your payment provider.

Do I need every integration?

No. RevenueCat or Superwall revenue reporting, Meta Ads reporting, and PostBridge crossposting are optional and configured per project.

How do creators join?

Creators sign in to the mobile app and enter your project’s invite code. Your team reviews their request before granting access.

Can team members have different permissions?

Yes. Management permissions apply to the project and can control tabs, actions, and creator visibility. Creator access is separate. Project ownership does not grant access to other projects.

Is onboarding required?

No. Projects on Growth and Studio can enable a creator onboarding checklist with their own instructions. It can be turned off without deleting the saved instructions.

Where can I get help?

Visit our support page or email contact@ugc.run. For questions about a specific project, creators can use the project contact details in the app.

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